We acknowledge and agree that any personal data appertaining to our client’s that the company handles will be processed in accordance with the applicable UK Data Protection laws in force and the General Data Protection Regulations (GDPR) which apply from 25th May 2018.
We / us include The Mortgage Broker Club and all trading styles of My Legal Club Limited including the domains.
These include, but are not limited to:
The Mortgage Broker Club
Employee Benefits Club | www.employeebenefitsclub.co.uk
Business Legal Club | www.businesslegalclub.co.uk
Business Services Club | www.businessservicesclub.co.uk
GDPR Protection | www.gdprprotection.co.uk
All the above will be referred to as MLC/we/us throughout this document.
Copyright ©2020 All rights reserved.
Registered Office: 1st Floor 20 Chapel Street Liverpool L3 9AG.
Email address: firstname.lastname@example.org
Information we collect
MLC collects personal data through our websites, by telephone, through email, newsletter registrations, and through any related social media applications. The personal data collected varies and may include information that you provide, such as your name, mailing address, e-mail address, telephone number, fax number, and background information required for us to provide services and ensure you receive a response to your services inquiry or purchase. We consider all of our websites to be UK-based websites unless otherwise stated.
We may also automatically collect information about the devices you use to interact with our Sites. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) on our Sites. We may also automatically collect information about how you use the Sites, such as what you have searched for and viewed on the Sites. The information automatically collected will be associated with any personal data you have provided.
We provide several software solutions to our B2B clients, e.g. mortgage brokers, estate agents, etc. Where a party uses our conveyancing software they undertake and indemnify us to having already obtained consent from the underlying client to request a solicitor quote and be contacted by legal services providers including us.
We also provide alternative software solutions enabling parties to secure feedback from their clients. When we create a dedicated number for a B2B client, e.g. mortgage broker, IFA, estate agent, that number belongs to them. We enable the process via our own software and our third-party partners software and again where a party uses this software they undertake and indemnify us to having already obtained consent from the underlying client and are fully responsible for GDPR and/or Data Protection.
Use of information
The personal data we collect may be used where we have your specific consent to do so, or where MLC has a legitimate interest in or another legal basis for processing such information.
As an example, it may be to provide you with information after receiving a request, or a subject matter we consider relevant to your request. It could be to commence and complete the servicing of your needs via products or services. It may be to comply with contractual obligations between us. It may also be to ensure the secure operation of our business and safe communications between the parties.
We collect, use and are responsible for personal information about our clients. When we do this, we are the ‘controller’ of this information for the purposes of the General Data Protection Regulation 2018 and other applicable Data Protection Laws.
What do we do with this information?
Information collected by us
When carrying out our function we require interested visitors/users of our site to complete contact us forms and submit their details. We store this information with our cloud-based CRM and hold no data on any server internally.
Information collected from other sources
We also expect to collect information from other sources:
- Affiliates / Introducers
- Estate Agents
- Mortgage Brokers
- IT Support
How we use the client’s personal information
All businesses must adopt the following tests in respect of personal data and information:
The purpose test – is there a legitimate interest?
Necessity test – is the processing necessary?
Balancing test – is the legitimate interest overridden by the individual’s rights or freedoms?
Please email us at email@example.com if you require more information regarding how we consider and apply these tests.
We use the client’s personal information to provide our services in our capacity and to act upon our client’s instructions.
Whether information must be provided by the client, and why?
The personal information as listed above must be provided by the client to the company, to enable us to act upon instructions. When we collect information from a client, the company will inform the client whether they are required to provide this information to the company.
Legal reasons we collect and use a client’s personal information
We shall process personal data as necessary to perform our contract for the relevant service with our client’s, to take steps at the client’s request before entering into it. To decide whether to enter the agreement or to manage and perform the indenture and to update the company records.
Who will we share a client’s personal information with?
We also may share your personal data with third-party service providers who perform services and functions on our behalf to support our interactions with you, including, for example, our IT team, software partners who provide the technology to enable operation with our solicitor panel, to provide you with advice, or communicating with you. These third-party service providers are not permitted to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
In addition, we may disclose information about you:
- If we are required to do so by law or legal process;
- To law enforcement authorities or other government officials;
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
- If disclosure is necessary to protect the vital interests of a person;
- To protect our property, services and legal rights;
- To prevent fraud against MLC, our subsidiaries, affiliates and/or business partners;
- To support auditing, compliance, and corporate governance functions; or
- To comply with all applicable laws.
In addition, we may disclose or transfer your personal data in the event of a re-organisation, merger, sale, joint venture, assignment, or other transfer or disposition of all or any portion of our business.
Under the General Data Protection Regulation, you have several important rights that can be exercised free of charge. In summary, these rights are:
- Transparency over how the company uses personal data and fair processing of that information;
- Access to personal information and other supplementary information;
- Require the company to correct any mistakes or complete missing information we hold on the client;
- Require us to erase any personal information in certain circumstances;
- Receive a copy of the personal information provided to the company by a client or have this information be sent to a third party, this will be provided to the client or the third party in a structured, commonly used and machine-readable format;
- Object at any time to processing of a client’s personal information for direct marketing;
- Object in certain other situations to the continued processing of a client’s personal information;
- Restrict our processing of a client’s personal information in certain circumstances;
- Request not to be subject to automated decision making which produces legal effects that concern a client or affect a client in a significantly similar way.
Further information about rights under the GDPR can be seen in the Guidance from the Information Commissioners Office on Individual’ rights under the GDPR.
If a client wishes to exercise any of these rights, please:
- Email call or write to us at MLC
- Provide information so that we can identify you
- Let us have proof of your identity and address;
- State the right or rights that you wish to exercise.
We will respond to you within one month from when the company receives the request. Please note if you wish to unsubscribe from any email you can do so by sending an email to MLC with the subject “UNSUBSCRIBE”. It may take up to 30 days for this to become effective. Please make sure that you include ALL email addresses, phone numbers and addresses which you want unsubscribing.
How to make a complaint?
We hope that we can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below).
The General Data Protection Regulation also gives a client the right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where the client work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority if the Information Commissioner’s Office who can be contacted at https://ico.org.uk/concerns/.
Security & Storage
Our websites and web applications are hosted in the EU. We utilise various worldwide CRM systems – many of which are based in the US but operate internationally.
In all instances, we have appropriate contractual and security measures in place to ensure that personal data is protected.
All of our partnerships are EU-based or with companies subject to the EU-US Privacy Shield Framework.
We utilise international third-party providers to assist us with payment gateways, payment collection, memberships, newsletters, subscriptions, and CRM’s containing the relevant data.
The company take the security of personal information seriously. It has security measures in place to ensure that their paper and computer systems and databases are protected against unauthorized use, loss or damage.
We do not however have the ability to protect your devices, methods of holding logins and passwords, emails, and other data relating to our relationship. We accept no liability in respect of breaches that occur beyond our required areas of control.
If it would be helpful to have this notice provided in another format (for example: in another language, audio, braille) please contact us (see ‘Get in touch’ above).
Link to third-party sites