There has been a huge increase in demand for SMS updates on existing cases and services. This makes sense as many people are unable to take personal phone calls during the day. This can often cause delays and regularly “missing each other”.
Emails are not checked anywhere near as regularly as ten years ago due to the growth in WhatsApp, Instagram direct messages, and SMS. In addition, spam filters change constantly, and emails can easily end up in junk even when you were a safe sender.
By using SMS, you can provide clients with the updates and communication they desire in the most convenient way. With your existing clients this is GDPR compliant, effective, and meets your clients needs. It also means you have copies on your email or dashboard for compliance reasons rather than using your own mobile phone.